At Mohem, we want you to be completely satisfied with your purchase. If you need to make a return, please follow the guidelines below:
Eligibility for Returns
- Returns are accepted within 30 calendar days from the date of delivery.
- Products must be in the same condition as received—unworn, unused, and in perfect condition, with all original tags and packaging intact.
Return Process
- Shipping for returns is free of charge. Please contact us at info@mohem.es to arrange the return and receive information about the designated shipping company.
Refunds
- You will receive a full refund, including the cost of the product and original shipping fees, within 14 calendar days after the returned goods are received at our warehouse and inspected to ensure they meet return conditions.
- Refunds will be processed using the same payment method as the original transaction, unless otherwise agreed, and will not incur any additional fees.
For further assistance, don’t hesitate to reach out to us at info@mohem.es.