FAQ

1. Is delivery included in the price?

Yes, shipping costs are included in the listed product price.

2. Will I need to pay any extra taxes or fees?

No, the price at checkout is the final amount. Once your order is placed, there will be no additional charges for taxes or duties when your package is delivered.

3. What if my order seems to be delayed in customs?

Customs processing and potential delays are managed by local authorities and are outside of our control. If your order is delayed, please reach out to your local customs office with the tracking number provided in your dispatch email for further details on its status. For any additional support, feel free to contact us directly.

4. Shipping Locations

At this time, Mohem only ships within the EU. For shipping to other locations, please contact us at info@mohem.es, and we’ll let you know if we can accommodate your request.

1. How should I care for my cashmere coat?

Mohem coats are crafted from premium 100% cashmere with a 100% silk lining, so they require professional dry cleaning only. Avoid any at-home washing or spot cleaning to preserve the quality and softness of the materials.

2. What is the best way to store my coat?

We recommend storing your Mohem coat on a sturdy hanger, covered with the breathable garment cover included with your purchase. This will help protect the coat from dust while allowing the fabric to breathe.

3. How do I keep my coat looking fresh between cleanings?

With each Mohem coat, we include a special brush to care for your cashmere coat. Use it gently to remove any surface particles and maintain the coat’s smooth finish. For the best results, brush in the direction of the fibers to keep your coat looking its best season after season.

1. How do I return a product?

If you need to make a return, we’re here to help. Mohem accepts returns within 30 days of receipt, as long as items meet our return policy requirements. For complete details, please refer to our Return Policy page.

2. How long does it take to receive my refund?

Once we have received and inspected your return, we will process your refund as quickly as possible. Depending on your bank or card provider, it may take up to 10 business days for the refunded amount to appear in your account.